Returns & Refunds Policy

Starteelic Return & Refund Policy: Shop with Confidence

At Starteelic, customer satisfaction is our top priority. If you’re not completely happy with your purchase, returning your item is quick and straightforward. Simply send it to our return address at:

28868 Rd 148, Visalia, CA 93292, USA

We’ve streamlined our return and refund process to ensure it’s as stress-free as possible.

Return Guidelines

Damaged, defective, or incorrect items:
If you receive an item that’s damaged, defective, or not what you ordered, please contact us within 3 days of delivery. We’ll send you a prepaid shipping label to make the return easy.

All other returns or exchanges:
You have 10 days from the date of delivery to initiate a return. Items must be in original condition, including tags, packaging, and any included accessories. You can request a return through our website or by emailing us directly.

Non-returnable items:
Please note that personalized, custom-made, and final sale items are not eligible for return or exchange. For standard returns (not due to defects), return shipping costs are the customer’s responsibility.

Refund Process

Once we receive and inspect your return to confirm it meets our return conditions, we’ll issue a refund to your original payment method within 7–10 business days. You’ll also receive an email confirming the refund.

After 10 days: If your item is defective, we may offer a repair or replacement rather than a refund.

Delayed or Missing Refunds

If your refund seems delayed, please:

  • Check your bank account or payment method for updates.
  • Contact your credit card issuer for processing times.
  • Still need help? Reach out to us at contact.starteelic@gmail.com.

Exchanges

We’re happy to replace items that arrive damaged or defective. To request an exchange, send an email to contact.starteelic@gmail.com and return the item to:

28868 Rd 148, Visalia, CA 93292, USA

Gift Returns

  • If your item was marked as a gift, you’ll receive store credit equal to the value of the return.
  • If it wasn’t marked as a gift, the refund will go to the original purchaser, who will be notified of the return.

Return Shipping Information

Please send all returns to:
28868 Rd 148, Visalia, CA 93292, USA

Return shipping fees are non-refundable unless the item is defective. For items valued over $75, we recommend using a trackable shipping service to ensure safe delivery. Be sure to securely pack the item and include your original invoice.

For any questions or concerns about your return, refund, or exchange, feel free to contact us—we’re always happy to help at contact.starteelic@gmail.com!